Returns & Exchanges

At Reid Cycles, we want you to be completely satisfied with your new gear, which is why we offer a 30-day return policy on all bikes, parts, and accessories. If your purchase doesn't meet your performance expectations, we are here to help with a straightforward exchange or refund process.

Return Process

• 1.
  Check Eligibility

  Ensure your items are in original, unused condition with all packaging and tags intact within 30 days of purchase.

• 2.
  Submit a Request

  Contact our support team with your order number and proof of purchase to receive a Return Authorization number.

• 3.
  Pack and Ship

  Securely package your items—including bikes in their original boxes—and send them to our designated returns warehouse using a tracked courier service.

• 4.
  Inspection and Refund

  Once our technicians inspect the gear, we will process your refund or dispatch your exchange item within 3-5 business days.